Trans Van Lines

This company had excepted my price 3195 through a third party provider Interstates Freight Shippers unknown to me because I thought Interstate Freight Shippers was a moving company. I never spoke to Trans line Vans until a couple of days before my move. They let me know that they would be at my house on thus day and sent information how to pay the formant once he arrives. The formant refuse to take all if my things that were on the inventory sheet unless I revise a contract with them. The formant started to remove and unpack my items. I had ti be out that place by the end of day. I had requested to have a pick up on the 29th. Trans Van Lines came on the 30th mid day I had no time to find another long distance moving company that can pick move me that day. So I felt force to sign their contract for and additional 1200. I honestly feel that the broker and this company are in cahoots with each other. Trans Van Lines has 3 star rating .. I would never! But how dare a third party company pretend to be the moving company to only connect you with 3 star rating company and call you their valued customer! Poor service from Interstate Freight Shipper LLC bait switch Trans Van Lines

Move size: 2 Bedroom Home Service cost: $4200

I recently moved from Naples Florida to Brooklyn, New York and contracted trans van lines for my move being that this is my first time using a moving company and didn't know much on how it works until received a call from an agent at Trans vanLines this gentleman Gus walked me through the whole process where things actually made sense. I spoke with around 8 different movers and obviously everyone have differet methods of quoting wether weight or cubic feet. After proving my list to Gus I was provided with a very competitive price so I contracted them, other moving companies kept saying that trans will run my bill up and to go with them , everyone was promising me the world. But Gus was straight out honest with me and told me if u have more I will pay. I did have more item and I resolved it with the foreman who was very reasonable and worked with me. I am very happy with the way trans van lines handled my move that I provided Thierry information to my neighbor who is moving in a couple of weeks, I understand that I had more items and I didn't mentioned to Gus but the fact that the foremen was able to work with me brought a smile to face, even though it was my fault I didn't tell Gus what I had in the attic. 5 star company will use again and refer to my computer workers.

Move size: 2 Bedroom Home Service cost: $3262

Please check the BBB before using this company. I did not. Had I not been so naive I would have checked too and I would NOT have used them. I am not recommending and have lodged my own complaint with the BBB. I am not a bitter person but they have left a bad taste in my mouth and a hole in my wallet.
I spoke with Yafitt, Avi, Neil, Orlando, Summer and Margaret - Although some were lovely to talk with no one stepped up and did the 'right thing' by my standards.

Service cost: $6984

Reposting as first post didn't show up -- BEWARE! Stay away! We strongly suggest that no one use this company! Just received our goods yesterday after over 2 weeks waiting. So many of our boxes were crushed, many loaded upside down, some opened/tape seal broken and unaccounted item(s). Nearly every piece of furniture they packed/wrapped was destroyed, literally SHATTERED/BUSTED UP/BROKEN INTO MULTIPLE PIECES. I will post some pictures here (If they were allowed) so all can see how extensive the damage was to so many of our items. Please look at them and don't let this happen to your belongings. Sentimental and antique pieces -- family heirlooms - tables, mirror, chest turned into shards of wood, broken beyond repair and barely recognizable. We feel they were DISHONEST from original pickup. They missed two committed pickup windows and we had to call them to find out they weren't making their windows both times - after waiting ~2 hours for them each time. Both times they said they were "going to get packing materials." We were advised at pick-up that our shipment would be over the original size estimate as they were staging loading it onto their truck and, what was a less than 25% Increase in Shipment size equated to a ~60% Increase in Costs - how does that happen? Additionally, at pickup, before even loading our goods they asked us to sign a blank form stating we would pay whatever they noted/itemized for packing materials - essentially asking us to agree to buys something before they give us a price/estimate for it. Would you commit to buying a car without knowing the price? We should have known it would just get worse after feeling scammed at pick-up. I can't even begin to describe the experience and horror and frankly terror these people have brought to us. We called the company ~5 days after pickup, as we hadn't heard from them at all, to track our goods and also share our concern about pricing increase. We spoke to several people and although some seemed pleasant feel they were all deceitful and part of the scam they have going here (eg. Sergio, Lorena, Mona, Kelcey, etc.). (Oh, by the way watch for these names on reviews, as it seems some of these names have also been names of parties posting positive/raving reviews of this company on various sites-- hmm.. coincidence, really??) We even spoke to Avi, whom we believe is the owner based on information online, at one point and he was defensive and rude. We almost feel they intentionally destroyed our personal belongings since we called to express our concern -- how terrible, these people are truly evil if that is the case. We feel these people are crooks, scam artists of the worst type. You work your whole life for your belongings, just to have them destroyed by someone. We feel violated - paid over 3,000 dollars for a move of a 10x10 storage unit of our home goods - everything we have material in life just to have our furnishings held hostage and then so many of them just DESTROYED. Companies like this shouldn't be allowed to operate. I will post more details after we speak to them today about the disposition to see what they might do/say. I'm just still in shock really, incredibly saddened at extensive sentimental loss of things, but felt essential to post something quickly so potential "buyers beware" and everyone knows what to expect and stays away from this company.

Move size: Studio Service cost: $3200

Do not use this company!!

I was called by Amanda (sales agent) after I went online to find a company. That was a mistake. I must have received over 250 calls after the online company sold my inquiry to every mover in America. Amanda assured me that they were not one of those FBN (fly by night) companies that said one thing and did another. That turned out to be wrong.

I was asked what I had to move. We went over the list and I was sent a quote for $1900. I was moving from IL to TX.

When the movers arrived to pick my things up it turns out my bedroom dresser and night stands were considered extra large along with my couch which meant more money. Also, since I had glass and leather they all required special handling which carried additional costs. By the time they finished it was another $1000.

Next I was told I had up to 30 days to take delivery. I was asked for a delivery window of 3 days. I gave them one. And then when it came time to set the delivery appointment I was told that they had 9 business days from day 1 of the 3 day window given to them.

So when my furniture arrived most of it was in good condition except for my dresser that had damage on the top left corner and the back panel had a hole punched in it. I asked the driver what the process was for reporting damage and was told I had 48 hours.

So when I went to report the damage I took a look at my contract that said all damaged needed to be noted at the time of delivery which I was not told and I also noticed that the paperwork I signed when my items were picked up had an area where it could be noted the condition of the contents at the origin. When I went through my list I noticed that they marked all items as scratched and chipped along with several other CYA codes. My furniture was less than a year old and l lived by myself so all the furniture was basically new.

So as I write this I seriously doubt that I will have a claim even though I paid for insurance (another money grab) since I didn't take time to thoroughly read the documents and all the associated CYA fine print.

I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $3000

Last April 3rd, 2018 we contacted Trans Vans Line to ask for an economic offer to support us with our moving between Miami and Chicago due to my work relocation.
They sent several economic offers with mistakes that after several calls they modified signing an agreement accepting a final service price of 1500 us.
I can attach all those economic offers. I called them the previous day before the move to have a final accurate price with all the packages ready to transport. I spoke with two different representatives, first modified the offer with mistakes, I called them back to notify it and apparently, she left earlier(Beatrice), so didn’t attend my call. New representative said that was not possible to modify the offer after noon, because everything was scheduled (the previous rep modified it 5 min earlier) and it was around 4.00 pm last April 13th.
Next day last Saturday April 14th a team of 3 people arrived at my address two hours later, they called me and explained that the truck had a mechanical issue. When they arrived, they asked me for the 70% of the money in advance, paid in cash or money order, to start with moving.
I paid them with cash. Once everything was inside the truck and after preparing and inventorying every single article, they said that there was no room for everything in the space paid, needing to upgrade with more cubic feet and that was doubling price. I asked to download again everything, and he said that I would have to pay for the service.
After 1.5 hours negotiating and trying to find a solution, extremely tired and without have lunch, they said that they would make an offer with a huge discount and again I accepted. They increased price to 2173 us.
Truck left and, in the contract, says that they would be delivering between 2 and 14 business days.
We started to call them after 7 days, to have a delivery estimation. They just were saying that would call us when they would have a delivery date.
Yesterday May 9th, and after many calls I receive a text from the driver confirming the delivery today May 10th between 06.00 am and 10.00 am. After 19 business days.
Again, the driver arrived two hours and a half late around 10.30 am.
It was a huge truck, I’m attaching pictures just containing our inventory with 66 articles, I’m attaching copy of the inventory (1-bedroom apartment moving).
and just the driver to download all the stuff.
Our building has a huge entrance and the truck could deliver perfectly however he said that it was not possible to introduce the truck.
We offered other option to park in the street and download the packages, however he claimed that it was more than 75 ft and we had to pay for a shuttle service and it was extremely expensive and needed to be reschedule. We explained that we wouldn’t pay a single dollar more and the truck stopped in the corner of the street during one hour before he left without leave our articles.

After the driver didn’t get me to sign the terms that he intended for the charge of additional money for the type of truck he brought and for the non-delivery, he tried to persuade the building staff (building concierge and maintenance staff) with the intention of having a written justification and / or confirmation to support the non-delivery of the service, when I argued that he could not persuade the building staff his response was aggressive and challenging.
We didn’t receive our things, paid a lot of money and we don’t even know where our personal things are. We called them several times and they say that just the manager can handle this situation and busy for the upcoming days.

Move size: 1 Bedroom Home Service cost: $2173

After I goggle to find some to help in relocation from Chicago to Sunnyvale,CA, I found Trans van lines.
Trans van lines promised me to complete the delivery within 5-10days after the pick up. But when I called after pick up they mentioned they don't have a driver/ truck to load my stuffs.
I experienced racism from the Vice President of the company. She spoke to me very rudely. She threatened me that they will not ship my household stuffs. Sometimes when I call them they will put me on hold and no one talks after that.

When I received my household stuffs, My TV screen was broken(Even though it was packed with Thick Carton box), Computer Desk was broken, Micro woven was damaged, Table is broken, Mattress is teared. It looks like they intentionally broke.

Be aware of this agency, they are not the real Packers and Movers.

Move size: 1 Bedroom Home Service cost: $1700

I have moved several times within the USA and international, this being the first and last time I use Transvan Lines. I wish there was an option to give negative star ratings.

DO NOT USE THIS COMPANY!! IT DOES NOT RESPECT QUOTATIONS: QUOTED 10,000 AND ENDED UP PAYING 20,000. EXTREMELY UNPROFESSIONAL AND CARELESS, MOVERS LIE TO ONE'S FACE. REPRESENTATIVES WHO ARE VERY NICE UNTIL THEY GOT YOUR BUSINESS, AFTER THAT VERY RUDE AND UNCARING.

Reason for the review:
The pick up date had been set for Saturday May 26th at my home in Tampa, FL. When I scheduled the appointment, I informed my relocation consultant, Robin that the community where I lived only allowed commercial vehicles are allowed from 8.00 am to 3.00 pm on Saturday. I also communicated about the hours to the person from Transvans who called me the day before . They both assured me that this job would be completed within this time frame. She confirmed that the driver would be there between 9.00 - 11.00 am. On Saturday the driver called me at around 10.30AM to let me know that he was a bit delay and would be there by noon. When he did not show up, I tried calling the office several times to complain, but the operator told me that there is nothing they could do and it was up to the driver. I called Elijah several times to request an ETA, and he kept pushing the ETA, blaming the traffic. I checked Google maps and showed no traffic whatsoever. However, he did not arrive until 2.45pm, just before the gate was to close. So I asked him to quickly unload the furniture wrapping material and start wrapping the furniture, and took the driver to park the truck outside the community. Then the Elijah requested payment immediately of 70% of the original estimate. They only wrapped the furniture in the first floor and left. I told them that I needed to move out on Tuesday as I was closing on Wednesday and that the new owners would come on Wednesday at 7.00 am and needed the house the house empty. Elijah told me that they would spend Monday night in Tampa so they could be there first thing on Tuesday morning, as commercial vehicles were allowed to 7.00 am to 6.00 pm that day. I also told him that I paid for full packing and he said that another crew would be coming to pack on Tuesday as well.

On Monday afternoon I texted him to check that they were in Tampa, and he texted that he was on his way to Tampa. On Tuesday morning I texted him again and he kept saying that he was in Fort Mayers, and I realized that he was lying. Then he claimed that they be there by 09.00 am, then 11.00 am which turn into 2.00 pm and then finally arrived at 3.30 pm. In the mean time I kept calling the office to complain but the operator would not transfer me to anybody and said that I had to deal with the driver. The operator was really not helpful nor polite. She kept saying that she was only an operator but would not transfer me to anyone so I can check with the responsible. When he arrived he said that he would finish as agreed, and then, to my surprise, realized that he only had the same 2 guys with him, and no one else. I told him that I had paid for full price packing and he did not seem to care, that they would do the packing with no problem. My stress level increased significantly after I realized that I was dealing with people that had no respect, who did not care and could lie to my face. He kept saying that he will be finishing this day. However, by 6.00 PM they had pack half the furniture and still boxes needed to be packed. They could have stayed to pack as they could have moved the truck outside the community. However, they just left and promised me that they will be there by 7.00 AM. I told them that I needed it to be out by 10.00 AM, and they said they would. The following day, after calling several times early in the morning, they showed up at 9.00 AM. So I had to deal with the new owner, as I knew they were not going to be able to finish, so he reluctantly agreed to move the walk through to 7.00 PM. When he arrived, Elijah went into the fact that he needed to discussed the invoice and said that this was going to cost me twice as much as it was quoted. I had no way to confirm the volume quoted and did not have time to challenge, as I had to take a flight and needed to leave before 11.00 AM, so I asked a friend to stay and oversee the work Elijah and crew were doing, because I had no way to trust the crew. I tried to reach the office, but the the operator kept saying that I needed to deal with the Elijah, even if he was not competent or professional. When Sergio called me to confirm, I was rushing to leave to the airport, and, as I needed to ensure that everything was taking out the house, I told Sergio to move forward with the charge and left a check but that I needed to review the final invoice. The day after, when I received the final invoice, I realized that I was charged closed to 4000 for packing, at 1.25 per cubic feet. When I was dealing with Robin, she told me that I would be charged 1.00 when I showed her that your competitors charged 1.00. So, the price for packing should have been closer to 3000. Furthemore, Elijah and crew damaged the walls as they were taking furniture down the stairs. In the past, working with other companies, when the movers damage something they informed me right away, but your guys assumed that I would not notice and get away with it. Again, another sign of unprofessionalism from their part.

My friend stayed to check the work of your people. She told me that they had an issue with one of the frames beds and wanted to destroy it. She said no, and they replied "The Gonzalez can pay for a new bed, they have the money". Unbelievable. Not only I had to pack when I paid full price packing because of the pressure of leaving the house and Elijah being late all the time, but also the feeling that Elijah was overcharging me because "I had the money". Realistically, if I had not been under the need to move out of the house in a short frame time, I would have dismissed the unprofessional people you sent me and look for another company. I had to deal with this because I was under pressure and honestly, this has been the worst move of my life. I have moved from California to Connecticut, to New York, to Florida and even overseas, and I had never encounter a situation like this. All my moves have gone very well with the exception of this one. I trusted the company because Robin made several assurances that I would be taken care of and that I did not need to be concern about your service. She was always available and very nice. Once they got my business I could no longer could talk to her !! I am very disappointed about the pick up process. Furthermore, not only did I pay for packing services that were not provided, but also I was told yesterday that I do not get unpacking services when I get my furniture! WOW!

It is important to remark that I made a lot of calls to the office. The operator mentioned several times that she could not do anything and that the people in charge (Sergio) were busy or unavailable, and that I had to deal with the Elijah (I am not sure why she was not able or willing to help either). My problem with the situation is that Elijah did not show any respect or concern for the situation that his lateness had created, lied several times about completing the job. He did not show any respect and he had the nerve to call me buddy!

The delivery part of the move was not any better. The movers did not bring tools to assemble the furniture, so we spent a lot of time looking for my tools in the boxes. I even had to drive them 20 min to home depot as one of my tools was missing and it was needed for assembly! The worst part was that there was significant amount of damage in the boxes and furniture. I had delicate and expensive ceramic pieces which were packaged carelessly with just a layer of paper and seemed to be just dropped into the box without any concern or care. All our fine vases and decorations were broken! So when we open the boxes there was a lot of damage. I have moved several times and never experienced work so recklessly done. Some furniture was not disassembled properly, so there was a significant amount of damage. Others had corners damaged, and some of the broken pieces were missing. Furthermore, at the end of the deliver we had several items missing, some of it which took another 3 weeks to be delivered!. Unbelievable lack of concern the packing and the transport was extremely careless, but in addition. To make things worse, I did not receive it all my furniture. When I received the second shipment (about 2 months after the move), there were items that were missing, an aluminum ladder and glass shelves for the china cabinet. In addition, the movers also packed toilet plungers with clothing! They also packed bags full of trash in one of the large boxes, so I actually paid for transporting trash!

I had to call several times the claims department fo finally made a claim. First they they told me that I had to go through the normal process and that I needed documentation which was not provided by the drivers. The representative told me that, as the driver did not hand me the paperwork, I had to wait until the driver provided it within 3 business days. As I did not receive a call from claims department, I called for a follow up a week after, I spoke to Summer, who was rude and apathetic, and told me that it was not her problem and that I had to call back in two weeks. As I did not receive feedback, I called back dispatch who was able to provide the documentation required. I called again, and summer told me that I had to wait 3-5 business days. After 7 business days I call back the office as I knew the customer service and satisfaction is not the priority of TransVan Lines. I am in the process of filing a claim for the broken items, but the claims department is BS.

Move size: 4+ Bedroom Home Service cost: $20000