Trans Van Lines

This company had excepted my price 3195 through a third party provider Interstates Freight Shippers unknown to me because I thought Interstate Freight Shippers was a moving company. I never spoke to Trans line Vans until a couple of days before my move. They let me know that they would be at my house on thus day and sent information how to pay the formant once he arrives. The formant refuse to take all if my things that were on the inventory sheet unless I revise a contract with them. The formant started to remove and unpack my items. I had ti be out that place by the end of day. I had requested to have a pick up on the 29th. Trans Van Lines came on the 30th mid day I had no time to find another long distance moving company that can pick move me that day. So I felt force to sign their contract for and additional 1200. I honestly feel that the broker and this company are in cahoots with each other. Trans Van Lines has 3 star rating .. I would never! But how dare a third party company pretend to be the moving company to only connect you with 3 star rating company and call you their valued customer! Poor service from Interstate Freight Shipper LLC bait switch Trans Van Lines

Move size: 2 Bedroom Home Service cost: $4200

I recently moved from Naples Florida to Brooklyn, New York and contracted trans van lines for my move being that this is my first time using a moving company and didn't know much on how it works until received a call from an agent at Trans vanLines this gentleman Gus walked me through the whole process where things actually made sense. I spoke with around 8 different movers and obviously everyone have differet methods of quoting wether weight or cubic feet. After proving my list to Gus I was provided with a very competitive price so I contracted them, other moving companies kept saying that trans will run my bill up and to go with them , everyone was promising me the world. But Gus was straight out honest with me and told me if u have more I will pay. I did have more item and I resolved it with the foreman who was very reasonable and worked with me. I am very happy with the way trans van lines handled my move that I provided Thierry information to my neighbor who is moving in a couple of weeks, I understand that I had more items and I didn't mentioned to Gus but the fact that the foremen was able to work with me brought a smile to face, even though it was my fault I didn't tell Gus what I had in the attic. 5 star company will use again and refer to my computer workers.

Move size: 2 Bedroom Home Service cost: $3262

Please check the BBB before using this company. I did not. Had I not been so naive I would have checked too and I would NOT have used them. I am not recommending and have lodged my own complaint with the BBB. I am not a bitter person but they have left a bad taste in my mouth and a hole in my wallet.
I spoke with Yafitt, Avi, Neil, Orlando, Summer and Margaret - Although some were lovely to talk with no one stepped up and did the 'right thing' by my standards.

Service cost: $6984

Reposting as first post didn't show up -- BEWARE! Stay away! We strongly suggest that no one use this company! Just received our goods yesterday after over 2 weeks waiting. So many of our boxes were crushed, many loaded upside down, some opened/tape seal broken and unaccounted item(s). Nearly every piece of furniture they packed/wrapped was destroyed, literally SHATTERED/BUSTED UP/BROKEN INTO MULTIPLE PIECES. I will post some pictures here (If they were allowed) so all can see how extensive the damage was to so many of our items. Please look at them and don't let this happen to your belongings. Sentimental and antique pieces -- family heirlooms - tables, mirror, chest turned into shards of wood, broken beyond repair and barely recognizable. We feel they were DISHONEST from original pickup. They missed two committed pickup windows and we had to call them to find out they weren't making their windows both times - after waiting ~2 hours for them each time. Both times they said they were "going to get packing materials." We were advised at pick-up that our shipment would be over the original size estimate as they were staging loading it onto their truck and, what was a less than 25% Increase in Shipment size equated to a ~60% Increase in Costs - how does that happen? Additionally, at pickup, before even loading our goods they asked us to sign a blank form stating we would pay whatever they noted/itemized for packing materials - essentially asking us to agree to buys something before they give us a price/estimate for it. Would you commit to buying a car without knowing the price? We should have known it would just get worse after feeling scammed at pick-up. I can't even begin to describe the experience and horror and frankly terror these people have brought to us. We called the company ~5 days after pickup, as we hadn't heard from them at all, to track our goods and also share our concern about pricing increase. We spoke to several people and although some seemed pleasant feel they were all deceitful and part of the scam they have going here (eg. Sergio, Lorena, Mona, Kelcey, etc.). (Oh, by the way watch for these names on reviews, as it seems some of these names have also been names of parties posting positive/raving reviews of this company on various sites-- hmm.. coincidence, really??) We even spoke to Avi, whom we believe is the owner based on information online, at one point and he was defensive and rude. We almost feel they intentionally destroyed our personal belongings since we called to express our concern -- how terrible, these people are truly evil if that is the case. We feel these people are crooks, scam artists of the worst type. You work your whole life for your belongings, just to have them destroyed by someone. We feel violated - paid over 3,000 dollars for a move of a 10x10 storage unit of our home goods - everything we have material in life just to have our furnishings held hostage and then so many of them just DESTROYED. Companies like this shouldn't be allowed to operate. I will post more details after we speak to them today about the disposition to see what they might do/say. I'm just still in shock really, incredibly saddened at extensive sentimental loss of things, but felt essential to post something quickly so potential "buyers beware" and everyone knows what to expect and stays away from this company.

Move size: Studio Service cost: $3200

Last April 3rd, 2018 we contacted Trans Vans Line to ask for an economic offer to support us with our moving between Miami and Chicago due to my work relocation.
They sent several economic offers with mistakes that after several calls they modified signing an agreement accepting a final service price of 1500 us.
I can attach all those economic offers. I called them the previous day before the move to have a final accurate price with all the packages ready to transport. I spoke with two different representatives, first modified the offer with mistakes, I called them back to notify it and apparently, she left earlier(Beatrice), so didn’t attend my call. New representative said that was not possible to modify the offer after noon, because everything was scheduled (the previous rep modified it 5 min earlier) and it was around 4.00 pm last April 13th.
Next day last Saturday April 14th a team of 3 people arrived at my address two hours later, they called me and explained that the truck had a mechanical issue. When they arrived, they asked me for the 70% of the money in advance, paid in cash or money order, to start with moving.
I paid them with cash. Once everything was inside the truck and after preparing and inventorying every single article, they said that there was no room for everything in the space paid, needing to upgrade with more cubic feet and that was doubling price. I asked to download again everything, and he said that I would have to pay for the service.
After 1.5 hours negotiating and trying to find a solution, extremely tired and without have lunch, they said that they would make an offer with a huge discount and again I accepted. They increased price to 2173 us.
Truck left and, in the contract, says that they would be delivering between 2 and 14 business days.
We started to call them after 7 days, to have a delivery estimation. They just were saying that would call us when they would have a delivery date.
Yesterday May 9th, and after many calls I receive a text from the driver confirming the delivery today May 10th between 06.00 am and 10.00 am. After 19 business days.
Again, the driver arrived two hours and a half late around 10.30 am.
It was a huge truck, I’m attaching pictures just containing our inventory with 66 articles, I’m attaching copy of the inventory (1-bedroom apartment moving).
and just the driver to download all the stuff.
Our building has a huge entrance and the truck could deliver perfectly however he said that it was not possible to introduce the truck.
We offered other option to park in the street and download the packages, however he claimed that it was more than 75 ft and we had to pay for a shuttle service and it was extremely expensive and needed to be reschedule. We explained that we wouldn’t pay a single dollar more and the truck stopped in the corner of the street during one hour before he left without leave our articles.

After the driver didn’t get me to sign the terms that he intended for the charge of additional money for the type of truck he brought and for the non-delivery, he tried to persuade the building staff (building concierge and maintenance staff) with the intention of having a written justification and / or confirmation to support the non-delivery of the service, when I argued that he could not persuade the building staff his response was aggressive and challenging.
We didn’t receive our things, paid a lot of money and we don’t even know where our personal things are. We called them several times and they say that just the manager can handle this situation and busy for the upcoming days.

Move size: 1 Bedroom Home Service cost: $2173

After I goggle to find some to help in relocation from Chicago to Sunnyvale,CA, I found Trans van lines.
Trans van lines promised me to complete the delivery within 5-10days after the pick up. But when I called after pick up they mentioned they don't have a driver/ truck to load my stuffs.
I experienced racism from the Vice President of the company. She spoke to me very rudely. She threatened me that they will not ship my household stuffs. Sometimes when I call them they will put me on hold and no one talks after that.

When I received my household stuffs, My TV screen was broken(Even though it was packed with Thick Carton box), Computer Desk was broken, Micro woven was damaged, Table is broken, Mattress is teared. It looks like they intentionally broke.

Be aware of this agency, they are not the real Packers and Movers.

Move size: 1 Bedroom Home Service cost: $1700

Do not use this company!!

I was called by Amanda (sales agent) after I went online to find a company. That was a mistake. I must have received over 250 calls after the online company sold my inquiry to every mover in America. Amanda assured me that they were not one of those FBN (fly by night) companies that said one thing and did another. That turned out to be wrong.

I was asked what I had to move. We went over the list and I was sent a quote for $1900. I was moving from IL to TX.

When the movers arrived to pick my things up it turns out my bedroom dresser and night stands were considered extra large along with my couch which meant more money. Also, since I had glass and leather they all required special handling which carried additional costs. By the time they finished it was another $1000.

Next I was told I had up to 30 days to take delivery. I was asked for a delivery window of 3 days. I gave them one. And then when it came time to set the delivery appointment I was told that they had 9 business days from day 1 of the 3 day window given to them.

So when my furniture arrived most of it was in good condition except for my dresser that had damage on the top left corner and the back panel had a hole punched in it. I asked the driver what the process was for reporting damage and was told I had 48 hours.

So when I went to report the damage I took a look at my contract that said all damaged needed to be noted at the time of delivery which I was not told and I also noticed that the paperwork I signed when my items were picked up had an area where it could be noted the condition of the contents at the origin. When I went through my list I noticed that they marked all items as scratched and chipped along with several other CYA codes. My furniture was less than a year old and l lived by myself so all the furniture was basically new.

So as I write this I seriously doubt that I will have a claim even though I paid for insurance (another money grab) since I didn't take time to thoroughly read the documents and all the associated CYA fine print.

I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $3000

These are one if the worst in industry with no integrity or respect for their customers. They put everything on inventory and quoted 1100$ for my move. Idiots came on time and loaded my goods in truck amd then said you have big items and quote is $4000.
I can not beleive jumping cost by 4 times. And reason is your bed has big frame and headboards which was clearly written in inventory. My boxes are big just because it did not say “large” on outside box.

After 2 hrs of argument I cancelled it and they put my furniture in parking lot with attitude.

Beeare of their SALESMANS ( especially GUS) as they talk very nice but has not control on shipment part. They will not even pick ur phones.

Move size: Studio Service cost: $1100

They are not a moving company they are just shippers! They are very nice on the phone and hook you by providing a reasonable quote of $3100 for a 2 bedroom home. After I started packing I called and added more items and the quote went to $4400. On moving day vendors showed up, put all my belongings on a truck and stated the move will now cost me over $9100! A scam but not the worst of it! From there my items went into a warehouse and sat for 2 weeks! Then loaded onto a bigger truck where after numerous phone calls my belongings finally showed up 3 weeks later, but almost everything was destroyed after being moved 4 times by people who do not care about your belongings. Trans Van Lines have you pay by cashiers checks because they know if you paid by credit card all would stop payment after your belongings are destroyed! DO NOT USE THEM contact a reputable moving company who does not use outside vendors and throw your items around 4 times to save money! HEED MY WARNING!

Move size: 2 Bedroom Home Service cost: $9100